Firecrest MTB – Terms and Conditions

Your Rights

Firecrest Mountain Biking is UK based and complies with UK consumer law. This means that shopping with FMTB is safe. You won’t get ripped off, you’ll get your products and we’ll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.

Changes

If we decide to change our Terms and Conditions, we’ll post the changes on this page so that you’re always aware of what information we collect, how we use it and under what circumstances we disclose it. 

Site usage 

Firecrest Mountain Biking disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Ownership of information

Firecrest Mountain Biking creates the majority of pictures and descriptions for the website. This information is copyright of Firecrest Mountain Biking and may not be used by any other party without express permission of Firecrest Mountain Biking. The Firecrest Mountain Biking website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Firecrest Mountain Biking or where Firecrest Mountain Biking has expressly requested the process.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer’s websites, catalogues, our own photography and often our own descriptions of the products.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you’ve purchased something based on a picture or description on the website which turns out to be incorrect we’ll happily replace or refund the product.

Ownership of information

All prices listed on firecrestmtb.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on firecrestmtb.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Promotions & promotional vouchers codes:

  • Online use only.
  • Minimum spend required (exclusive of any shipping costs).
  • Firecrest Mountain Biking reserves the right to end promotions at any time.
  • Discount vouchers & promotions are only redeemable against in-stock items.
  • Orders for out of stock items cannot be accepted.
  • Discount vouchers/promotions cannot be used to purchase gift vouchers.
  • Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
  • These codes are single use per account.
  • Discount vouchers/promotions cannot be applied retrospectively.

Hotjar 

Firecrest Mountain Biking uses services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar. Through the Hotjar tracking code the information collected is device specific data.

The following information may be collected through your device and browser:

  • your device’s IP address (collected and stored in an anonymised format);
  • your email address including first name and surname;
  • device screen size;
  • device type (unique device identifiers) and browser information;
  • geographic location (country only);
  • preferred language used to display the webpage.

Our servers automatically record information which is created upon using Hotjar. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed.

Hotjar will use this information for evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some are 365 days, some persist for the session only.

To opt out please go to the following link: https://www.hotjar.com/opt-out